Overall Satisfaction with Civic Services of 90% or more
|Online Survey (%)||83||82||78||73||79||77||83|
|Phone Survey (%)||92||88||87||83||86||85||88|
How are other cities doing?
Surveys indicate that people in Saskatoon are more satisfied with their civic services than people in Regina and Calgary.
Sources: The City of Saskatoon Annual Civic Services Survey (2015) and surveys conducted adapted to comparable format: The City of Regina Citizen Satisfaction Survey Results (2015); The City of Winnipeg Citizen’s Perspective 2015 Citizen Survey; The City of Calgary 2015 Citizen Satisfaction Survey.
What do we need to do to achieve this target?
- Define service levels and the funding needed for service level options. City Council will approve the level of service to be provided.
- Allocate resources to civic services based on approved service levels.
- Implement Service Saskatoon to track contacts from citizens and provide timely and appropriate responses.
What are the benefits of achieving the target?
- Approved levels of service will provide more clarity around the services that citizens can expect to receive.
- Resources will be focused on achieving approved service levels in areas of importance to citizens.
What are the risks?
- Unexpected events such as extreme weather may impact the allocation of City resources.
- Changes in growth could impact anticipated revenues needed to fund services to meet citizen expectations.