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 COVID-19 Response for Saskatoon Residents

On March 19, 2020, the City decided to close public access to City Hall and all City buildings, including fire stations, leisure facilities, attractions and Saskatoon Public Library locations. While we are closed to the public, our business operations continue to ensure core services for our residents as much as possible. Public transit currently remains operational.

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Overview

 What you  can expect from us

  1. Our goal is to provide at least one point of contact in each department to assist citizens with inquiries and requests.
  2. Service points – like City Hall – will be reconfigured so citizens can easily find and connect with the friendly, front-line experts they need.
  3. Human Resources will collaborate with various departments to ensure employees have the knowledge, skills, and competencies required to increase customer satisfaction.
  4. Customer Service Representatives will be helpful, prompt, friendly and knowledgeable in addressing citizen questions, requests or concerns.
  5. Ensuring these people have the information, technology, and resources they need to serve citizens is essential.

 How you can help us

  1. Make the time to provide positive or constructive feedback when you interact with City staff. Your feedback will help us in our continuous improvement efforts.
  2. Use our online Contact Form to provide positive or constructive feedback.