What you can expect from us
- Our goal is to provide at least one point of contact in each department to assist citizens with inquiries and requests.
- Service points – like City Hall – will be reconfigured so citizens can easily find and connect with the friendly, front-line experts they need.
- Human Resources will collaborate with various departments to ensure employees have the knowledge, skills, and competencies required to increase customer satisfaction.
- Customer Service Representatives will be helpful, prompt, friendly and knowledgeable in addressing citizen questions, requests or concerns.
- Ensuring these people have the information, technology, and resources they need to serve citizens is essential.
How you can help us
- Make the time to provide positive or constructive feedback when you interact with City staff. Your feedback will help us in our continuous improvement efforts.
- Use our online Contact Form to provide positive or constructive feedback.