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Overview

 What you  can expect from us

  1. Our goal is to provide at least one point of contact in each department to assist citizens with inquiries and requests.
  2. Service points – like City Hall – will be reconfigured so citizens can easily find and connect with the friendly, front line experts they need.
  3. Human Resources will collaborate with various departments to ensure employees have the knowledge, skills, and competencies required to increase customer satisfaction.
  4. Customer Service Representatives will be helpful, prompt, friendly and knowledgeable in addressing citizen questions, requests or concerns.
  5. Ensuring these people have the information, technology, and resources they need to serve citizens is essential.

 How you can help us

  1. Make the time to provide positive or constructive feedback when you interact with City staff. Your feedback will help us in our continuous improvement efforts.

 

Current Initiatives

New Intranet To Improve Staff Communication

  • Work continues on the development of a new intranet site to help keep staff informed and involved in citizen service improvement initiatives.

Website Subject Matter Experts

  • Ongoing staff training is held on our website content management system to ensure we are able to keep information current and relevant.

Innovation Fair

  • An Innovation Fair was held in March to showcase the process improvements and innovations that City employees at all levels have made over the past year.

Supervisor 101 Program Launch

  • We’re launching a new Supervisor Training Program this March.  This Program is targeted towards municipal government, and is designed to provide the tools supervisors need to be confident in making decisions and effectively managing employees.

30 Day Challenge

  • The City Manager launched a 30-Day Challenge this summer to help the City alleviate the financial pressures we are facing for the 2018 budget and beyond. Through this challenge, staff across our organization were asked to provide innovative and creative ways to help the City save money. We recognize our employees' individual value and role in the success of the entire City and know their input will make a difference.

Chair Leaders Event

  • Employees Troy Lafreniere, Gord Hundeby, Craig Senick, Andrew Roberts, Elan Ballantyne and Alejandro Romero participated in the 2017 Chair Leader event hosted by the Spinal Cord Injury Saskatchewan Inc. These staff went about their regular work activities the morning of May 24 in a wheelchair to learn more about what accessibility in the workplace really means. All reported the experience to be extremely valuable.

ayisīnowak Guide Launched

  • In keeping with the City’s commitment to respond to the Truth and Reconciliation of Canada’s Calls to Action #57, the City has launched a new resource to enhance our understanding of Aboriginal culture and practices, called ayisīnowak [a/ee/see/ni/wak, Cree for ‘the people’]: A Communications Guide [kâ-isi-pîkiskwâtoyahk, Cree for ‘the people are communicating’] (Guide). This Guide is intended to provide City staff with a basic outline of Aboriginal protocol and governance systems in order to facilitate improved relationship building either as co-workers, through business opportunities or through inclusion in specific projects.

Employee Engagement Survey

  • Approximately half of the City’s workforce completed the Employee Engagement Survey, which will give valuable feedback on how to create a culture where everyone feels their ideas and contributions matter and they’re treated with respect and integrity. The independent survey company is currently analyzing the online and hard-copy submissions. Survey results will be available to all staff this fall. Work will begin on areas of improvement right away with groups of staff forming subcommittees and tasked with developing action plans/programs to address specific areas identified.