Your Electricity Meter
Electricity meters record the number of units of electricity you use. They are owned by the City of Saskatoon.
Energy is measured in kiloWatt hours (kWh).
A unit of electricity, for the purposes of recording consumption, is measured in kiloWatt hours (kWh).
One kiloWatt = 1,000 Watts.
One kiloWatt hour = 1,000 Watts used for one hour.
Upgrading our Systems with Smart Meters
We are currently in the process of implementing a new smart meter program in our service area. Once the smart meter program is in place, City workers will no longer need to visit your home to read your meter.
Saskatoon Light & Power employees installing Smart Meters or performing safety checks can be identified by the visible Saskatoon Light & Power logo on their clothing and can also present an identification badge if requested. Please call Saskatoon Light & Power if the individual is not easily identifiable.
By the end of 2015, customers who have already received their new smart meters will begin receiving monthly bills based on actual, not estimated usage. As the deployment of smart meters continues, the balance of customers will be converted to the AMI system.
Until the new AMI system is implemented, meters will be continue to be read manually.
Meters readings are used to determine consumption for the purpose of billing. Our goal is for meter readers to visit your property every three months to read your meter. Meter readers can be identified by the visible Saskatoon Light & Power logo on their clothing and can also present an identification badge if requested.
You can help us by keeping the area around your meter(s) free of obstacles. If you are in the midst of a landscaping project or home renovation, please ensure there is room for our crews to read your meter, conduct repairs or replace your meter.
If you have a dog, please let us know by posting a sign on your property.
If we can’t access your meter, we will leave a meter reading card in your mailbox. Please complete this card and submit your meter reading online, by mail, or by phone. If you are unable to locate your meter please contact Customer Services at 306-975-2400 or 1-800-667-9944.
Submit Your Meter Reading
By Mail: Please remember to date and sign the card. Make sure that your address and meter number are clearly marked and if you wish, you may add your account number from your utility statement.
By Phone: You may leave a meter reading on our phone message service 24 hours a day, or speak to a Customer Service Representative.
How to Read Your Meter
There are many types of electric and water meters in service in Saskatoon. To ensure your reading is accurate, please follow these instructions:
Electric Meter Dial Display
This style of electric meter has four or five dials. Each dial is labeled with numbers from zero to nine and has one hand or pointer (moving in a clockwise or counter clockwise direction) that indicates the current reading of that dial. Reading the meter dials from right to left, draw the exact position of the hand on each dial onto the meter-reading card. If your meter has only four dials, leave the last dial on the left blank.
If you are phoning in the meter reading, you may tell us the exact position of the hand on each dial or you may follow these simple rules to interpret your electric meter reading:
Starting from the right, determine the reading of each dial.
- If the dial hand is between two numbers, record the lower number. For example, if the hand is between 3 and 4, this dial is reading 3.
- If the dial hand is between 9 and 0, it is reading 9. A dial hand between 0 and 1 reads 0. (The hand is always moving from the lower to the higher number and it must pass the number before it records it)
- If the dial hand is pointing directly at a number, look at the dial to the right. If the dial on the right has not yet passed 0, record the lower number for the dial in question. In the example below, the dial on the far left is still reading 5 as the dial to the right has not yet passed 0 and is still recording 9.
- When you call to give us the meter reading, read out the number from left to right.
This meter is reading 59037.
Electric Meter Digital Display
There are two types of electronic meters with segment reading displays:
Two Display Registers: This meter type has two alternating display registers that switch between a test display of eights (88:88:88) and a display of the actual meter reading in kiloWatt hours.
Three Display Registers: This meter has three display registers. The first register is a test display of eights (888.88.88) and the second register displays the actual reading in kiloWatt hours. This meter can also record electricity returned to the power grid by the customer. Intended for future use, the third register will record excess electricity produced by wind or solar generation if it is returned to the utility.