Call our 24-hour Customer Service Centre immediately if you have a backup of water or sewage in your home at 306-975-2476.
You are most likely to find water in your basement during or after a heavy rainfall or during spring thaw when snow is melting. While the City invests in maintaining and improving the storm water infrastructure to reduce the risk of property flooding, there is no guarantee of complete protection
against basement flooding. Citizens should take steps to reduce the risk of basement flooding and the damage that it can cause.
Provincial Disaster Assistance Available for 2017 Rain Events
The Province of Saskatchewan approved the City of Saskatoon’s application to be designated as an Eligible Assistance Area under the Provincial Disaster Assistance Program (PDAP) related to the rain events which occurred on July 10, 2017 and August 8, 2017. Residents that have experienced any water seepage or flooding as a result of this event may now apply to the Province to receive assistance under the PDAP program. For more information, visit the Government of Saskatchewan website.
Other things to consider
- If floodwater is threatening gas-fired equipment (such as a furnace, hot water heater, clothes dryer, etc), contact your natural gas provider.
- You may want to call your insurance company. If possible, record details of property damage with photos or video. Your insurer will advise you on further actions.
- You may need to retain the services of a plumber, hire an electrician, and/or have inspections done by the natural gas or electricity companies. Get professional advice and let the professionals do their work. Only after authorities declare your basement safe should you enter it.
When cleaning up after a flood, put safety first!
Floodwaters can carry disease organisms, corrosive cleaning agents, irritants and sharp objects.
- Be sure to open windows and dress appropriately – wear overalls, gloves, protective eyewear and a mask.
- Water-damaged electrical and natural gas appliances can be hazardous. DO NOT use them until they are inspected by a qualified professional.
- The Canada Mortgage Housing Corporation offers a step-by-step guide for cleaning up after a basement flood.
Why is my basement wet of flooded?
If your basement is damp or wet, possible causes are:
- Poor lot drainage
- Overflowing eavestroughs
- Leaking/plugged/missing downspouts, or downspouts that are too short
- A leak in your home's foundation, basement walls, or basement windows or doors
- Failure of the weeping tile system
If your basement is flooded, possible causes are:
- Failure of a sump pump.
- A backup (surcharge) of wastewater in the Sanitary Sewer System caused by a blocked connection between your home and the sanitary sewer main in the street, which could be from tree roots, a build-up of grease or inappropriate objects. Learn how the City’s sewer systems work, and how to protect your home from floods.
- A floor drain that prevents weeping tile water from draining.
- Any combination of the above.
In all of these scenarios, it is recommended that a licensed plumbing contractor inspect your home’s protective plumbing devices and install missing ones.